India is no doubt having multi-dimensional growth right now, and it is worth appreciating. But alongside this drastic growth, India's horrible queue culture is growing too, which indicates an unstructured and unorganized system. In India, long queues are everywhere, and to eradicate this problem, online ticket booking solutions were there, which are way too complicated and costly. Hence, the queue culture in India has no pause – it is just growing and growing. But this situation is not going to last long!

Let's unfold the evolving trend of online ticket booking solutions and software, even for entry-level companies, to remove the deep-rooted queue culture of India. 

The Deeper Problem of the Queues

In India, queues are here and there – from money withdrawal to booking gas cylinders, paying tax to electricity/water bill, buying entry/journey tickets, and getting hotel reservations – long queues are everywhere. 

The situation worsens because Indians are almost used to this horrible queue culture. They often feel that they have to spend a couple of hours in a bank, post office, or any booking/billing counter, etc. And they are mostly okay with this. They end up wondering "What" and "How" when they find any of these counters queue-free!

The Deeper Problem of the Queues

In rural areas, the condition is severe – people have to get their daily essentials, like water, food, etc., by standing in a queue. People, irrespective of gender and age, have to stand in lines. Children, adults, old – everyone stands in a queue to fulfill their needs. They have to stand in a queue for hours for institutional formalities like form purchase, fill up and submission, fee payments, any new registration, and any refill books.

And these queues barely move – no matter if it is too sunny or heavy rain – they have to form a queue, and even after standing for so long, they sometimes get to hear that no more tickets are left, or the counter is closed as its timing is over, etc.

In short, standing in a queue is must for anything and everything, and people have to sacrifice their essential tasks for the day just because they need to make a booking. Not just that, people have to wait really long for their turn and then enjoy the service - be it the essential or luxury services. And sometimes, they have to make multiple attempts for the same.

So, What Is the Way Out?

Does this deep-rooted problem have no way out? Of course, it has!

Right now, India is about to achieve a cashless economy where digital transactions through a mobile phone are IN. At the same time, it is also possible to make any bookings using that same phone.  

Today, mobile recharge, gas refill booking, municipality tax paying, monthly electricity bill payment, etc., no longer need long queues. With RBI's "Har Payment Digital" mission - all are now somewhat familiar with online payments - One can check the amount on their mobile screen and make payments using any UPI app, cards, or net-banking. Even rural people pay for all these online as soon as digital literacy sneaks in.

But what about the other queues? Mobile network operators, municipalities, electricity boards, gas services, etc., are the big players. Cost is never a constraint for them to take their booking and payment services online. But what about the small players like the small hotels, musical/gaming events, tourist places, theatres, parks, etc.? How can they take their services/events online so that their customers can make bookings from any place? They cannot bear the hefty cost. So, do they have to stick to offline culture and be reasons for more queues?

No! Certainly not!

The Need of the Hour

These entry-level merchants require a simple solution through which they can put all their services online, and their customers can access it from anywhere. They need a solution where they have to write the details (venue, price, discount, etc.) along with a payment solution so that the customers can book and pay instead of standing in a queue.

Additionally, it has to be something where they don't need to write code and do any design work. And it has to be pocket-friendly.

The Available Online Booking Solutions to Solve Queue Problems of India

Many companies have come forward to solve this queue problem of India with a simple solution. With the help of these solutions, the smaller players can take their appointment booking, travel (ticket/hotel) booking, movie/show/game ticket booking, tourist place booking, etc., online.

These solutions mostly come with editable templates, and the merchants can enter the details to complete the process within a few minutes. Right after entering the details, they get the preview, and on confirming the preview, these tickets are purchasable for the customers.

Yes, it is as simple as that! Here are a few use-cases where these online ticket booking software can minimize the queues:

• Billing counters (hospitals, educational institutes, etc.)
• Diagnostic centers
• Mobile recharge
• Insurance payments  
• Tax payment counters
• Electricity bill payment
• Gas booking
• Household service booking
• Beauty or wellness service booking
• Any travel ticket booking counters (car/bus/train/flight)
• Table booking for any restaurant
• Hotel reservation
• Amusement/adventure park ticket counter
• Movie/show/game ticket counter
• Ticket counters of tourist places

Acceptance of the Online Booking Solutions and Software

These online booking solutions and software are extremely convenient, and the working population of India will love to use them since they do not need to take any leave to make these bookings. But they are the end-users; what about the merchants? Are they loving these online booking solutions?

Well, the rural merchants are yet to know about these solutions. In urban areas, these online booking solutions are slowly getting accepted. Proper marketing and promotion of these solutions are essential for merchants to understand the benefits.

An online event can reach a wider audience, whereas an offline one has a limited audience. The organizer has to distribute the tickets in some counters or opt for door-to-door sales to sell tickets to their customers when it is offline. However, online events are visible to more audiences, unlocking more profit possibilities. This awareness has to be created with live demonstrations among the merchants to end the queue problem of India.

Wrapping up…

We all dream of a queue-free India, but online booking solution providers are doing something to make that dream come true. They need to spread some more awareness to bring more people merchants, and organizers under online booking solutions. If these solutions are appropriately utilized, we are not far from achieving a queue-free India where bookings are made and paid online.